Panda Pride Pty Ltd (ABN 55 653 984 395), trading as Red Panda Collectibles ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy applies to our website redpandacollectibles.com.au and any associated services.

1. Information We Collect

We collect personal information necessary to provide our products and customer support services. This includes:

• Contact Information: Full name, email address (hello@redpandacollectibles.com.au), delivery address, billing address, and phone number.

• Order & Transaction Details: Items purchased, order history, payment records (handled securely via third-party payment gateways; we do not store full credit card details), and tax invoice details.

• Account & Communication Data: Account login details, preferences, customer service inquiries, and marketing communications choices.

• Technical Data: IP address, browser type, device information, and site interaction data collected automatically via cookies and analytics.
   

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Place an order or purchase a product via our website.

• Create an account on redpandacollectibles.com.au.

• Contact us via email (hello@redpandacollectibles.com.au), online forms, or phone.

• Subscribe to our newsletters, promotional emails, or waitlists.

• Interact with our social media pages or participate in promotions.
   

3. Purpose of Collection and Use

We collect and use your personal information for the following business purposes:

• Order Processing & Fulfilling: Processing payments, issuing official tax invoices (under Panda Pride Pty Ltd), packing, and dispatching orders to your specified address.

• Customer Support: Communicating regarding orders, shipping updates, pre-orders, returns, and handling inquiries.

• Marketing & Communications: Sending marketing updates, offers, and store announcements (where you have consented). You can opt out at any time via the "Unsubscribe" link in our emails.

• Legal Compliance: Complying with tax laws, Australian Consumer Law, and accounting records requirements.

• Security & Improvements: Fraud prevention, site optimization, and security monitoring.
   

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely to operate our business:

• Service Providers: Logistics and shipping providers (e.g., Australia Post, couriers), payment processors (e.g., Shopify Payments, Stripe, PayPal), and IT hosting providers.

• Marketing & Analytics Partners: Email platform providers and web analytics services.

• Professional Advisors & Legal Authorities: Accountants, lawyers, auditors, or law enforcement bodies where required or permitted by Australian law.
   

5. Storage and Security

We take reasonable technical and organizational measures to safeguard your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure.

• Electronic data is stored on secure, encrypted servers.

• Payment processing complies with Payment Card Industry Data Security Standards (PCI-DSS).

• Email communications sent via hello@redpandacollectibles.com.au utilize SPF/DKIM verification protocols to ensure secure delivery and prevent spoofing.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account login details and passwords confidential.

6. Access to and Correction of Personal Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.

To request access or correction, please contact our Privacy Officer at hello@redpandacollectibles.com.au. We will respond to your request within a reasonable timeframe (typically 30 days).

7. Direct Marketing and Opt-Out

If you receive direct marketing communications from us, you may opt out at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.

• Contacting us directly at hello@redpandacollectibles.com.au requesting removal from our marketing list.

Note: Opting out of marketing emails does not stop transaction-related emails (e.g., order confirmations, tax invoices, and shipping updates).

8. Cookies and Web Analytics

Our website uses cookies and similar tracking technologies to enhance user experience, remember cart contents, analyze traffic, and personalize content. You can disable or manage cookies through your web browser settings, though doing so may limit certain site functionalities.

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9. Business Details & Official Invoicing Information

For legal, tax, and Australian Consumer Law purposes, our official business identity details are as follows:

• Entity Name: Panda Pride Pty Ltd

• Trading Name: Red Panda Collectibles

• ABN: 55 653 984 395

• Official Address: 2 / 20 Alfred Rd, Chipping Norton NSW 2170, Australia

• Email: hello@redpandacollectibles.com.au

All tax invoices issued by us display the above entity details, trading name, and registered ABN.
 

10. Privacy Complaints and Enquiries

If you have a complaint about how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact us at:

Privacy Officer

Panda Pride Pty Ltd (t/a Red Panda Collectibles)

Email: hello@redpandacollectibles.com.au

2 / 20 Alfred Rd

Chipping Norton NSW 2170 Australia

Please note: To ensure someone is available to assist you, visits to our premises are strictly by appointment only.
Please contact us in advance to schedule a time before visiting.